Effective November 14, 2025
Flagro is pleased to announce an important enhancement to our customer support operations. Beginning November 14, 2025, we will launch a new North American Customer Service Center designed to improve response times, simplify communication, and deliver an even better experience for our customers.
As part of this update, we have introduced a new toll-free number for all inquiries:
📞 1-888-535-8841
This new centralized service center will handle all customer inquiries — including questions about quotes, orders, and shipments — ensuring your requests are directed to the right team quickly and efficiently.
While our customer service operations are being streamlined, there are no changes to our other business processes:
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Manufacturing will continue in St. Catharines.
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All products will continue to ship from St. Catharines.
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Payment remit-to information remains unchanged and should be sent to the same address as before.
This initiative reflects Flagro’s ongoing commitment to providing the highest quality products and exceptional service to our valued customers across North America. We believe this streamlined approach will strengthen our ability to respond promptly and maintain the trusted relationships we’ve built over the years.
We thank you for your continued partnership and look forward to serving you through our enhanced customer service system.
