Privacy Policy
Flagro Industries Limited’s (referred to as “Flagro,” “we,” “us,” or “our”) Privacy Policy informs you on how we collect, use, and retain the Personal Information you provide us, whether through our website located at https://flagro.ca/ (the “Site”), by contacting us by phone, email, or by visiting us in person (collectively, our “Services”). Please contact our Chief Compliance Officer if you have any privacy questions.
Please read through this Privacy Policy carefully so that you may decide to consent, refuse to consent, or later withdraw your consent to the collection and use of your Personal Information.
Last Modified: August 19, 2022
2. What is Personal Information?
3. How and Why We Collect Personal Information?
(d) Third-Party Technology (e.g., reCAPTCHA and Facebook Plugin)
4. How We Share Your Personal Information
6. How We Protect Your Information
8. Data Retention and Your Rights to Access and Correction
(b) Your Right to Update or Correct Your Information
9. We May Change this Privacy Policy
- Your Consent
- Providing Consent
By using our Services, you agree to the collection, use, retention, and disclosure of your Personal Information in accordance with this Privacy Policy. In the event you refuse to consent to this Privacy Policy, please cease using our Services immediately.
- Withdrawing Consent
Except as required or permitted by applicable law, we will not use or disclose your Personal Information for any purpose for which you refuse us consent or later withdraw your consent. You may at any time withdraw your consent with future effect.
If you withdraw consent, you agree that despite this withdrawal we may continue to use the Personal Information previously provided to us (i) to the extent that we are contractually obligated to do so, (ii) to the extent necessary to enforce any contractual obligations you may have with us, and (iii) for any other legitimate purpose (including fraud prevention) permitted by applicable law.
- What is Personal Information?
“Personal Information” is broadly defined to include all information that identifies or could reasonably be linked, directly or indirectly, with a particular individual. Personal Information could be as simple and direct as your name, but it could also be less explicit like how a certain individual interacted with a website or an advertisement.
- How and Why We Collect Personal Information?
Our Site is used for informational purposes. Accordingly, we only collect Personal Information when you provide it to us for a specified reason. For example, on our Site, you may contact us by providing us your first and last name, email, phone number, and any other Personal Information you provide us. You may also contact us through phone, email, the website, or through Facebook.
We solely use this Personal Information to respond to you. For example, you may call us and ask us to reserve a product for you, or you may even place an order with us by phone. In such examples, we may retain your name and phone number in order to call you when that product is properly reserved or ready to be picked up. In addition, where your name and phone number are placed on an invoice (in the context of cash on delivery sales), we may use the information to help us track the warranty of the product.
Please note that we automatically collect the following Personal Information from you: your IP address, your visits to the website, traffic data, and other communication data, connection information, and the information regarding your computer or other device used to access our Site. We use this Personal Information when we leverage our Site’s cookies (See our Cookies section below for more details)
- Children’s Policy
Our Services are meant for adults and is not meant for minors. We do not knowingly collect or retain any Personal Information about visitors under the age of 13. If we learn that we have collected or received Personal Information from a child under 13, we will promptly delete thatinformation from our database and all other media.
- Marketing Communications
Where we are legally required to do so, and if we engage in sending marketing communications, we ask you for your prior consent before providing you with promotional information (referred to as commercial electronic messages, or “CEMs”). You may withdraw your consent to the receipt of CEMs at any time. This will not affect our use of your Personal Information in relation to our other Services.
- Cookies
A cookie is a small text file that is stored on your computer to help us make your visit to our Site more “user-friendly.” Cookies provide us with information about your use of the Site that can help us improve the Site and your experience with it.
Our Site uses “cookies” for analytics, site usage, and functionality purposes.
If you wish to disable our cookies, you may turn off the cookie function on your browser. Instructions can be found at https://www.aboutcookies.org/.
- Third-Party Technology (e.g., reCAPTCHA and Facebook Plugin)
We use Google’s reCAPTCHA tool from Google Inc. to help us separate real people from potentially harmful spam software. To perform this function, Google, through the reCAPTCHA tool, collects and uses your Personal Information.
Our Site also uses the Facebook social media plugins (“Plugins”). This Plugin is offered by Meta Platforms, Inc. If you are logged into Facebook, it may record your visit to our Site. In addition, if you interact with the Plugin, your Personal Information may be directly transmitted to Facebook.
However, neither reCAPTCHA’s nor the Plugin’s collection and use of your Personal Information is covered by this Privacy Policy. For more information, please consult the respective social media company’s Terms of Service and Privacy Policy.
- Site Usage Information
This Site gathers traffic patterns, usage information, and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third parties to collect aggregate data through our Site.
- How We Share Your Personal Information
We do not sell Personal Information, and we will not share your Personal Information, except:
- to third parties performing clearly defined processing functions on behalf of us (such as analyzing data, providing marketing assistance, or verifying data provided by you);
- where we are required by law to disclose Personal Information; in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise, or defend our legal rights;
- to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling. We will require any person or entity to whom we provide your Personal Information to agree to comply with our then current Privacy Policy. We will take reasonable commercial efforts to ensure that they comply with our Privacy Policy; and,
- in the event of a transfer of ownership or assets, or a bankruptcy, of Flagro.
In addition, since we do not collect information from visitors who are under 13 years old, no such information is disclosed to third parties.
- Anonymized Data
We may create de-identified or anonymized data from Personal Information that you provide to us by excluding data components (such as your name or email address) that makes the data personally identifiable to you. Anonymized data is no longer considered Personal Information and is not subject to this Privacy Policy.
- How We Protect Your Information
To protect your Personal Information against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we and our processors use appropriate physical, technical, and organizational security measures
- Your Privacy Rights
You have the following rights with respect to the Personal Informationthat we collect, use, or share:
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Right to be Informed |
The right to be informed about the collection and use of your personal information. |
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Right to Access |
The right to be provided with a copy of your Personal Information held by us. |
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Right to Correct |
The right to ask us to correct your Personal Information if it’s inaccurate or incomplete. |
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Right to Withdraw Consent |
The right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. |
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Right to File a Complaint with the Privacy Commissioner of Canada |
The right to complain about the breach of your rights. |
To exercise your rights or to determine what rights you may have, you may reach out to us by email at contact@flagro.ca.
If you’re not satisfied with our response, you may complain to Privacy Commissioner of Canada. You can find the contact information for the Commissioner under the “Contact the OPC” page on https://www.priv.gc.ca/en/contact-the-opc/. If for whatever reason you’re unsure of how to contact the Privacy Commissioner, let us know, and we’ll endeavor to help you.
- Data Retention and Your Rights to Access and Correction
- Your Right to Access
The disclosure of information will be provided at a minimal or no cost to you. The cost will be directly proportional to how large your request is. We reserve the right to decline your request where the information requested:
- would disclose Personal Information of another individual or of a deceased individual;
- is subject to legal privilege;
- does not exist, is not held, or cannot be found by us, could reasonably result in serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or,
- may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by statute to perform such functions.
In addition, we reserve the right to decline your request if the request is manifestly unfounded or excessive, and we quote you a reasonable fee for responding to your request, but you refuse to pay that fee. Lastly, we will not disclose your Personal Information where applicable law would bar such disclosure.
- Your Right to Update or Correct Your Information
You may in most cases correct or update your Personal Information by instructing us to do so.
- Data Retention
We do not hold onto your data for forever. Instead, our default is to retain your Personal Information until it is no longer necessary for the purposes for which it was collected, or to comply with legal obligations.
- We May Change this Privacy Policy
In order to maintain or enhance our Services it might be necessary to change this Privacy Policy from time to time. We reserve the right to modify this Privacy Policy at any time, subject to applicable law. Please visit the Site from time to time for information on updates to this Privacy Policy.
- Data Privacy Contact
If you have any questions regarding this Privacy Policy or the privacy practices of Flagro, or if you require assistance to withdraw your consent to our use of your Personal Information or wish to access or correct your Personal Information, please contact us by sending an email to contact@flagro.ca or in writing to 26 Benfield Drive, St Catharines, Ontario L2S 3V5. Attention: Chief Compliance Officer.