Privacy Policy

We respect your privacy!

 

Privacy Policy

Flagro Industries Limited (“Flagro”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and retain your Personal Information via our website (https://flagro.ca), by phone, email, or in person (our “Services”). For questions, contact our Chief Compliance Officer.

Please read this Privacy Policy carefully to understand your rights to consent, refuse, or withdraw consent regarding your Personal Information.

Last Modified: August 19, 2022

Table of Contents

  1. Your Consent
  2. What is Personal Information?
  3. How and Why We Collect Personal Information
  4. How We Share Your Personal Information
  5. Anonymized Data
  6. How We Protect Your Information
  7. Your Privacy Rights
  8. Data Retention and Correction
  9. Changes to This Policy
  10. Data Privacy Contact

By using our Services, you consent to our collection and use of your Personal Information per this policy. If you do not consent, discontinue use of our Services.

You may withdraw your consent at any time. We may still use prior data as permitted by law, for example, to fulfill legal obligations or prevent fraud.

2. What is Personal Information?

Personal Information includes any data that identifies or could reasonably be linked to you. This includes names, contact details, and behavioral data from website use.

3. How and Why We Collect Personal Information

We collect Personal Information when you provide it to us, for example, when contacting us or making inquiries. Automatically collected data includes IP address, device type, and usage patterns (see Cookies below).

3a. Children’s Policy

Our Services are for adults. We do not knowingly collect information from individuals under 13. If we discover such data, it will be deleted.

3b. Marketing Communications

We only send marketing materials with your consent. You can opt out at any time.

3c. Cookies

We use cookies for site performance and analytics. You can manage cookies via your browser. More info: aboutcookies.org

3d. Third-Party Technology

We use tools like reCAPTCHA and Facebook plugins that may collect Personal Information. These are governed by their respective privacy policies.

3e. Site Usage

We track site usage data for analytics and improvement. This data is aggregated and anonymized.

4. How We Share Your Personal Information

We do not sell your Personal Information. It may be shared with service providers, legal entities, or in business transfers, as necessary and legally permitted.

5. Anonymized Data

We may convert Personal Information to anonymized data for analytical or operational purposes. This data is no longer considered Personal Information.

6. How We Protect Your Information

We use appropriate security measures to protect your Personal Information from unauthorized access or misuse.

7. Your Privacy Rights

  • Right to be Informed: Know what information we collect and why.
  • Right to Access: Request a copy of your information.
  • Right to Correct: Request updates to inaccurate information.
  • Right to Withdraw Consent: Withdraw consent at any time.
  • Right to File a Complaint: Contact the Privacy Commissioner of Canada.

Email: contact@flagro.ca

8. Data Retention and Correction

We retain Personal Information only as long as needed. You may request access or corrections, subject to legal limitations and reasonable processing costs.

9. Changes to This Privacy Policy

This policy may be updated as needed. Please check back periodically for changes.

10. Data Privacy Contact

For any privacy-related inquiries, contact us at:

Email: contact@flagro.ca
Mail: 26 Benfield Drive, St Catharines, Ontario L2S 3V5
Attn: Chief Compliance Officer

 

Important Update: Flagro has launched a new North American Customer Service Center for a streamlined experience to better serve you. For all inquiries, including quotes and shipments, please contact us at 1-888-535-8841.